User Guide
Bring quiet beauty to your daily life.
Tokoro Bloom is a select shop that delivers the delicate power of Japanese handcrafts to the world.
1. About orders
At our store, you can purchase carefully selected Japanese crafts online. Select the quantity on the product page, click "Add to Cart" and then proceed to "Checkout."
2. About Variations in Handmade Items
The Beauty of Individuality in Handmade Goods
At Tokoro Bloom, each item is carefully crafted by skilled artisans.
As a result, slight variations in color, shape, pattern, or size may occur from piece to piece.
These are not defects, but rather the natural expressions of handwork—a quiet uniqueness that reflects the spirit of the maker.
We hope you’ll embrace these subtle differences as part of the charm and authenticity of each creation.
(For information on how to handle pottery and porcelain, please click here.)
3. Payment Methods
We accept the following payment methods:
- Credit card (Visa, MasterCard, AMEX)
- Apple Pay / Google Pay
- Shop Pay
- PayPal
4. About Shipping
Domestic deliveries are made by Yamato Transport and usually ship within 3 business days. International deliveries are made by Yamato Transport International Courier (in partnership with UPS) or EMS and take 5-14 business days depending on the region. Please see our Shipping Policy for details.
5. Refunds and Returns
As a general rule, we do not accept returns or exchanges unless the product is defective. Please see our [Refund and Return Policy] for details.
6. Gift wrapping
For some products, we offer gift wrapping using washi paper or mizuhiki. If you would like this service, please check the "I would like gift wrapping" box when purchasing.
7. Frequently Asked Questions
Q: Can I order from outside Japan?
A: Yes, we ship to countries around the world.